Customer care
Shopping help & policies
Get to know the copy you’re choosing, understand the photos, and find help with your order.
Shopping questions
Are prices in Canadian dollars?
Yes. All prices are in Canadian dollars (CAD). Review shipping, applicable taxes and the full total at checkout before paying.
Do I need an account to order?
Guest checkout is available. Orders placed while signed in appear in Account and orders.
How do I choose the right printing and copy?
Search by card name, set name or code, or collector number. Compare the set, number and printing details shown on the listing, then check the selected condition or grade, language and finish. Cards with the same name can have different printings.
Is the photo the exact item I’ll receive?
Check the label below the product photo. An exact-item photo shows the item for that listing or option. A representative image shows what the card looks like; the condition or appearance of your copy may differ.
Select your option before reviewing the gallery. Read the photos, condition and description together, and contact us if you need more information before ordering.
How do I check shipping costs and delivery details?
Enter your delivery address at checkout to see available shipping choices and charges. Read the current shipping policy for delivery details. If you need an order by a particular date, contact us before ordering.
Does a wishlist or restock request reserve a card?
No. Tap a heart to save a product to your wishlist. On eligible sold-out options, “Email me when it’s back” lets you request a restock alert. Neither action holds stock for you.
Where can I find my order?
For an order placed while signed in, open Account and orders. If you checked out as a guest, use your confirmation link or recover your order link with your checkout email and order number. If you no longer have those details, contact us.
What if I have a problem with my order?
Read the current returns and refunds policy for the terms and process. Open your order from your account or guest order access to send a cancellation, return or order-help request for staff review. A request does not change your order or issue a refund automatically. You can also contact us with your order number and a description of the issue.
Know your copy
Card condition guide
Condition describes wear on an ungraded card. These general descriptions help explain the labels you’ll see. Read the selected option, listing notes and photos together for the card you’re considering.
- NMNear Mint
- Little to no visible wear. Small imperfections may still be present.
- LPLightly Played
- Minor wear on edges, corners or the card surface.
- MPModerately Played
- More noticeable edge, corner or surface wear.
- HPHeavily Played
- Significant wear; creases may be present.
- DMGDamaged
- Substantial wear or damage, which may include heavy creases, tears or water damage.
Professionally graded cards
A graded listing shows the recorded grading company and grade. Read any certification number alongside the item photos. Each grading company uses its own standards; a raw condition label does not predict a numeric grade.
Language, finish and packaging
Language identifies the card’s printed text. Finish describes its treatment, such as holo or foil. “Sealed” and “New” are separate from the card-wear labels above; check the listing’s photos and description for packaging details.
Shop policies
These pages contain the current terms for shipping, returns and shopping with us.
Still need a hand choosing a card or finding an order?
Contact the shop